Master Express success story
Hospital Logistics · +40 Operations

Master Express Case Study:
safety and agility in hospital logistics

In just one year, Master Express completed +44.7 thousand checklists with digital signatures and generated +1.4 thousand automatic work orders with Prolog's Electronic checklist.

results achieved

Results achieved by Master Express with Prolog

+44.7K

checklists completed in one year of using Prolog

+190

license plates registered in the system with a digital signature for each driver

+1.4K

checklist work orders automatically generated

about the company

Who is Master Express?

1991

group founded

+700

specialized professionals

+40

logistics operations

Operating since 1991, Grupo Master Express specializes in hospital logistics. With more than 700 professionals and more than 40 logistics operations, it uses everything from motorcycles to air transport to fulfill its goal of bringing the best solutions to its customers.

The company is a benchmark in hospital logistics, where traceability and inspection safety are fundamental pillars of the operation. It was precisely in this context that Prolog made a difference.

the path

From challenge to result

01
the scenario

The challenges faced by the Master Express operation

01

Identifying the vehicle's driver at checklist inspection time

02

Visibility into fleet vehicle information

03

Analysis of vehicle issues and improvements

02
the implementation

How Prolog was implemented at Master Express

Taking all operational issues into account, the ideal solution for Master Express was Prolog's Electronic checklist. The company began using it in 2021 and, in just one year, was already seeing a positive response.

// main module

Electronic checklist

A checklist with a digital signature that identifies the responsible driver, provides legal certainty and automatically generates work orders. Once completed, the data is available for management and analysis without any manual data entry.

Explore Electronic checklist →
// what Master Express gained
  • Electronic checklist with a digital signature that identifies the responsible driver and provides legal certainty for the operation
  • Once a checklist is completed, the data is automatically added to the system and made available for managers to view
  • Accurate reports produced from the data automatically entered into the system
the results

+44.7 thousand checklists and +1.4 thousand WOs in one year of use

+44.7K completed checklists
+1.4K Automatic WOs generated
+190 license plates registered
the impact

"Helpful service, willingness to improve the fleet and a report for analysis and corrections. We were able to ensure that vehicles that are not roadworthy are held back at the depot, something that increases operational safety."

Wellington

Fleet Manager · Master Express

Master Express Success Story

Results achieved
by Master Express

With Prolog, Master Express completed more than 44.7 thousand checklists with digital signatures, generated more than 1.4 thousand automatic work orders and registered more than 190 license plates in the system — all in just one year of use.

+44.7K

completed checklists

+190

license plates registered

+1.4K

WOs automatically generated

Unfit vehicles held back at the depot — proven operational safety in hospital logistics.

industry benchmark

Why this case study became a benchmark

Real challenges. Solution implemented. Verifiable metrics. Manager testimonial.

01

Digital signature — driver identified

Each checklist records the responsible driver's digital signature, solving the operation's main bottleneck and providing legal certainty.

02

WO generated automatically

Nonconformities trigger work orders in seconds, eliminating the days or weeks of waiting caused by the paper process.

03

Proven operational safety

Vehicles with issues in critical items are held back at the depot before going out on the road.

04

Data available immediately

Once the checklist is completed, all information is already in the system.

frequently asked questions

Questions about the Master Express Case Study

What is the Master Express Case Study?
Master Express is a hospital logistics company founded in 1991, with more than 700 professionals and 40 logistics operations. With Prolog's Electronic checklist, it completed +44.7 thousand checklists and +1.4 thousand work orders in just one year of use.
What results did Master Express achieve with Prolog?
In one year with Prolog, Master Express recorded: +44.7 thousand checklists completed, +190 license plates registered in the system and +1.4 thousand checklist work orders completed. The company also eliminated paper from inspections and began identifying each vehicle's driver.
Since when has Master Express used Prolog?
Master Express began using Prolog in 2021. After just one year of use, the company was already seeing positive results: faster identification of the person responsible for each vehicle, safer inspections and automatically generated work orders.
Which Prolog module does Master Express use?
Master Express uses Prolog's Electronic checklist module. The solution was chosen because it addressed the company's main challenge: identifying each vehicle's driver at inspection time and providing legal certainty for the operation through digital signatures.
What is Prolog Electronic checklist?
Prolog's Electronic checklist is a module that digitizes vehicle inspections. The driver digitally signs the checklist, the system identifies the person responsible, and once the inspection is complete, the data is available for management. Nonconformities automatically generate work orders.
How did Master Express identify its vehicles' drivers?
With Prolog's Electronic checklist, each inspection requires the responsible driver's digital signature. This solved Master Express's main issue: identifying who was driving each vehicle, enabling behavior analysis and accountability in the event of issues.
How did electronic checklists improve safety at Master Express?
With Prolog, Master Express began ensuring that vehicles with critical item issues — such as faulty brakes — were held back at the depot before going out on the road. Digital signatures and automatic WO generation accelerated preventive maintenance, reducing operational risks.
What did Wellington from Master Express say about Prolog?
"Helpful service, willingness to improve the fleet and a report for analysis and corrections." Wellington, Master Express manager. He also emphasized that they were able to ensure that unfit vehicles were held back, increasing operational safety.
How did Prolog reduce paper use at Master Express?
With Electronic checklist, inspections became 100% digital. Completing them on a smartphone eliminated paper forms, removed the data entry errors common on paper and accelerated the flow of information, reducing WO creation time from days or weeks to seconds.
How does automatic WO creation work in Prolog?
When the driver records a nonconformity in the checklist, Prolog automatically generates a work order for the mechanics team. The data becomes available immediately after submission, without manual transcription or waiting.
Which sectors does Master Express serve?
Master Express specializes in hospital logistics. With more than 40 logistics operations, it uses everything from motorcycles to air transport to serve its customers. The company has more than 700 specialized professionals and has been operating since 1991.
Is Prolog suitable for hospital logistics companies?
Yes. The Master Express case study shows that Prolog's Electronic checklist is highly applicable to hospital logistics. The combination of digital signatures, automatic WO generation and analysis reports directly addresses this sector's safety and traceability requirements.
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